HOUSE OF PORTOBELLO Click & Collect is a convenient and complimentary service which enables you to place an order online and collect from our store, with no additional charge.

Simply Shop Online and when you are happy with your items proceed to Checkout. At the Delivery option select "House of Portobello – Pick up in-store"

Return Policy

Pre-Loved Items

       We do not accept returns on pre-loved items at this time.

Exchanges and New Stock Returns

       Merchandise must be returned/exchanged within 30 days of receipt.
       Merchandise must be unworn and unwashed.
       Merchandise must have all tags, including any HOUSE OF PORTOBELLO hangtags, attached.
       Any merchandise reduced cannot be returned.
       Hair accessories, hats, opened makeup, earrings, ear cuffs, underwear and bodysuits cannot be returned.
       All footwear returns must include the original shoebox if given and in its original condition, without postal labels.
       All swimwear returns must have hygiene liners still intact.
       Gift cards are non-returnable and non-refundable.