Where we deliver to?
We use a large network of couriers for a worldwide shipping service.
Our main current orders are made mainly to the Republic of Ireland, Northern Ireland, UK and Europe.
We also offer an International Delivery Service
For any further quieries please contact email@example.com
How much does delivery cost and how long does it take?
Free standard delivery on orders over €80 - takes between 2-4 working days
Standard delivery is €5.00 and takes between 2 - 4 working days
Next Day Fastway Courier Express delivery is €8 - *Order before 15.00hrs Monday - Thursday for next day delivery (excluding weekends and public holidays)
Free standard delivery on orders over €80/£80 - takes between 2-4 working days
Northern Ireland delivery is €5.00 / £3.92 and takes between 1 - 2 working days
UK standard delivery is €10.00 / £7.84 and takes between 2 - 3 working days
Next day Fastway Courier Express UK & NI €15 / £11.76 - *Order before 15.00hrs Monday - Thursday for next day delivery (excluding weekends and public holidays)
EU Courier Express Delivery is €20 takes and takes between 3-7 working days depending on your country and local courier services
Contact firstname.lastname@example.org for any further quires
USA Delivery via DHL is €25 and takes between 5 - 7 working days
Australia, Canada, New Zealand is €30 and takes between 5 - 10 working days
Will I be charged customs and imports duties?
Your HOUSE OF PORTOBELLO parcel may or may not be charged customs or import duties depending on the value of your order. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are beyond HOUSE OF PORTOBELLO's control, and can vary depending on each country. Accordingly we do suggest contacting your local customs office as they can better advise on any charges that may be incurred.
Can my order be delivered to an address other than my billing address?
Yes. When you register an account with us, there is an option to add additional delivery addresses at the time of checkout. You can also add multiple addresses to the "Address Book" section of your account page.
What time will my parcel arrive?
Deliveries are made mainly using Fastway Couriers and DHL. Accordingly deliveries will arrive between 9:00am and 5:30pm Monday to Friday. There are no Saturday or Sunday deliveries.
How can I track my order?
To track your parcel simply use your order number emailed on confirmation and contact Fastway Couriers for IRL & UK orders.
All other orders and enquiries contact email@example.com and we would be more than glad to update you on your order.
What if I am not there at the delivery address when my parcel arrives?
If you are not in to sign for a delivery, collection of your parcel is quick and easy. Your courier service would have made contact with the telephone number provided and shall arrange alternative method for collection or delivery.
What do I do if my parcel has not arrived?
If your parcel does not arrive by the last day of the specified delivery time please email our customer service team at firstname.lastname@example.org quoting your order number and a member of our team will endeavour to get back to you within 24hrs.